Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the Winthere platform and the relationship between you and us. By registering, depositing or otherwise using our services you agree to comply with these terms and any additional rules published in your account area. We operate the site and provide gaming services; you are a user who must follow the rules below when accessing games, promotions and account features.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Only you may use your account. We may ask for identity and payment verification before permitting deposits, play or withdrawals. If you suspect unauthorised access you must notify support immediately. We reserve the right to suspend, restrict or close accounts where we suspect fraud, bonus abuse, chargebacks, multiple accounts or other breaches of these terms.

Eligibility requirements

To open an account you must meet our eligibility rules. You must be at least 18 years old and legally permitted to gamble where you are located. We do not accept registrations from jurisdictions where access to our services is prohibited. Only one account per individual, household or device is permitted; duplicate or shared accounts may be closed and funds withheld.

Acceptable platform use

Our services must be used fairly and lawfully. You must not use automated tools, scripts or bots to place bets or influence game outcomes. Any attempt to manipulate games, exploit software bugs or circumvent system controls will result in account action and potential loss of winnings. Harassment of staff, abusive behaviour in chat or attempts to interfere with other users is prohibited.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that appear with each offer and to these general rules. Bonuses may carry wagering requirements, time limits, game restrictions and maximum bet rules while wagering. Certain payment methods may be excluded from promotions. We may refuse, reclaim or cancel bonuses and related winnings where we suspect misuse, bonus stacking or other prohibited conduct. Check the promotion page and your account for full, current terms before accepting any offer.

Deposits and withdrawals

We accept a range of payment methods shown in the cashier. Deposits are normally credited immediately, while withdrawals require verification and are processed in line with our payment partners. We may apply transaction limits or require additional documentation before releasing funds.

Verification

Prior to the first withdrawal we will typically request identity and address documents and proof of payment where applicable. Until verification is complete, withdrawals may be delayed or restricted.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting documents. We will review and respond as quickly as reasonably possible. If a resolution cannot be reached through our support channels we will advise on available next steps, which may include independent mediation where applicable and available to both parties.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and may be notified to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. We recommend that you review these terms periodically to stay informed about our rules and policies.