Get in touch with our team
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification and game queries. We aim to respond quickly and resolve account and technical matters efficiently. For fastest assistance use live chat when logged in; email or phone contact are available if preferred. Our channels are set up to handle routine account requests and urgent technical reports. If needed, VIP account managers can assist with higher-value transactions.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email; response within hours) |
| General Enquiries | [email protected] (billing and general questions) |
| Affiliate Enquiries | [email protected] (partner programmes) |
| Phone | +1 312 764 2981 (English support) |
| Working Hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (email replies) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line, your full name and account ID, and current contact details. Including concise information up front helps us handle your case faster and avoids delays.
Contact Form
Response Time
Support response times vary by request. Most inquiries receive a reply within one business day. Simple account or payment questions are typically handled faster, while complex issues - such as KYC verifications or payment investigations - can take several days depending on third-party checks. We’ll keep you updated during the process and aim to resolve urgent matters as quickly as possible.
Feedback
Tell us what you think. Share feedback, suggestions or ideas to improve the website. Every message is read and taken seriously; we use feedback to refine features, fix issues and improve the player experience. Use the feedback form, live chat or support email to send your thoughts, your input helps shape updates and makes the site clearer and more enjoyable for all users.