Privacy & Data Protection
This Privacy Policy explains how Winthere collects, uses, stores and protects the personal information you provide when using our online casino services. We respect your privacy and aim to be clear about what data we hold, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you register an account or contact support we collect identifiable information such as your name, email address, date of birth, residential address and identity documents where verification is required. We also keep account credentials and communication records related to your enquiries.
Technical data
We collect device and connection information to operate the site and improve performance. This includes IP address, browser type, device identifiers, operating system, screen size and session data. Some of this information is gathered via cookies and similar tracking technologies.
Transactional data
To process play and payments we record transaction details, deposit and withdrawal history, game activity, bet amounts and currency preferences. Payment details required to complete transactions are handled in line with secure payment practices.
How we use your information
We use data to create and manage your account, process deposits and withdrawals, run security checks and verify identity. Information also helps us prevent fraud, comply with legal obligations, resolve disputes and enforce our terms of service. With your consent we may use contact details to send account notifications or promotional messages - you can opt out of marketing at any time.
Data protection and storage
We protect personal information using administrative, technical and physical safeguards appropriate to the sensitivity of the data. Access to personal data is limited to authorised staff and partners who need it to provide services. While we take reasonable steps to secure your information, no system can be completely risk-free.
We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations and to resolve any outstanding issues. Some transactional records may be retained for operational or compliance reasons.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to personalise content. Cookies help remember your preferences, support security checks and measure site performance. You can manage cookie settings in your browser or via the site cookie controls. Disabling certain cookies may affect site functionality.
Sharing information with third parties
We share data with third-party service providers who support payment processing, identity verification, fraud prevention, hosting and technical services. We may also disclose information where required by law or to protect our rights. We expect partners to handle personal data securely and only for the purposes we specify.
Your rights
You have the right to access the personal information we hold about you, request corrections, object to processing in certain cases and request deletion where applicable. You may also withdraw consent for direct marketing. To exercise your rights use the account settings or contact our privacy team at [email protected]. We may need to verify your identity before acting on requests.
Access, correction and deletion of data
Many account details can be reviewed and updated in your account profile. For corrections or deletion requests that require manual handling contact [email protected]. Note that we may need to retain some information for operational or legal reasons, or to complete pending transactions. Where possible we will anonymise data that we cannot delete.
Privacy policy updates
We may update this policy from time to time. Changes will be posted on the site and will take effect when published. Please review this page periodically for the latest information. If you have questions about our privacy practices, contact [email protected].