Responsible Gambling Policy

At Winthere we take responsible gambling seriously. We want every player to enjoy our site in a safe, controlled way, so we promote sensible play and offer guidance on staying in control. This page explains the principles we follow, the tools and options available to manage activity, and how to find help if gambling stops being fun.

Player protection principles

We place player safety and transparency at the centre of our approach. Our goal is to make it easy to set boundaries, check activity and get support. We encourage honest play, full disclosure of account details, and prompt action on any signs of problem gambling.

Activity-control tools

To help manage play we support common account controls found across online casinos. These can include deposit limits, loss limits, session time-outs and self-exclusion options. Where specific tools are available you can find and adjust them in your account settings. If you cannot locate a tool you need, contact our support team for assistance.

Deposit limits

Deposit limits let you control how much money enters your account over a chosen period. You can usually set daily, weekly or monthly caps to match your budget. Adjusting limits is a straightforward way to reduce risk and keep spending predictable.

Loss limits

Loss limits restrict the amount you can lose before play is paused. These limits work alongside deposit controls and are designed to prevent chasing losses. Review and update loss limits periodically to reflect any changes in your financial situation.

Time limits and session controls

Session controls help you manage how long you play. Options commonly include session reminders, automatic logouts after a set time, and short cooling-off periods. These measures are useful for maintaining balance and avoiding extended play sessions.

Self-exclusion

If you need a longer break, self-exclusion is an effective option. Self-exclusion can be temporary or long-term and will restrict access to your account. To activate self-exclusion, use the account tools if available or contact support to request the appropriate action.

Recognising problematic behaviour

Warning signs include spending more than intended, borrowing money to play, hiding activity from family, difficulty stopping, and neglecting responsibilities. If you notice these patterns in yourself or someone close to you, consider limiting play and seeking advice.

Practical tips for staying in control

Set clear limits before you play, treat gambling as entertainment only, never chase losses, keep a record of deposits and time spent, and take regular breaks. Share concerns with someone you trust and use account controls to enforce the boundaries you set.

Professional help and support

If gambling becomes a problem, seek professional support. Local health services, counselling providers and dedicated support organisations can offer confidential advice and treatment options. If you need immediate help setting limits or self-excluding, contact our support team and we will assist you.